Terms & Conditions apply*

-Gifts are subject to availability and subject to change without any prior notice.

-All gifts are only redeemable once per membership period only.

-Vouchers are only redeemable once in a single receipt. 

-Membership valid for 1 year, expires on the last day of the same month.

Example: Joined membership 1st May 2024, membership expires 31st May 2025. 

-Points expire 365 days from the date of purchase/transaction.

-Birthday gifts are only redeemable in-stores until further notice. We apologize for any inconveniences caused.

-We reserve the right to change the terms & conditions for our membership at any time without any prior notice.

4.Will my accumulated points expire?

Yes, your points will expire 365 days from the date of purchase/transaction. Example: Your RM500 purchase and points are accumulated on 5th April 2024, your 500 points will expire on 5th Apr 2025.   

5.How do I access my membership account and check for points? 

Your membership account can be accessed on ELEMIS MY app or via my.elemis.com by logging in with your registered mobile number under ‘My Account’. When you are logged into your account, you can check your membership tier, point balance, and purchase history. You may also visit ELEMIS Boutiques to check your membership points with our Beauty Advisors.

6. How long will it take for the points to be reflected on my account?

For in-store purchase, points will be reflected within 1 day after the transaction.

For online purchase, points will be reflected 10 days after the transaction.

7.How do I redeem my points?

By logging in with your registered mobile number, you can go to 'My account’ to check your points balance and click ‘Redeem my points’ to redeem accordingly. Once you click to redeem your points, the voucher will be created and you may apply the voucher during checkout for your online purchase. You may also visit our stores to redeem your points. Points will be deducted immediately after each point redemption.

8.How do I upgrade to the next membership tier?

Depending on the eligibility for each tier, you’ll need to achieve the accumulated purchase within your current tier. Example: If you’re currently in the Friends of ELEMIS tier, you’ll need an accumulated purchase of RM500 & above within the same tier in order to upgrade to Elite Member. Do note that the accumulated purchase will reset after you’ve been upgraded to a new tier.

9.Will my membership expire?

Yes, your membership will expire 365 days from the date of purchase/transaction, on the last day of the same month. Example: Your membership starts on 5th April 2024, your membership will expire on 30th Apr 2025.

Have more enquiries? Reach out to our customer service hotline (0327206222) or send us a message here if want to learn more about our membership rewards.